1. Scope
This Privacy Policy explains how ImmiOps360 collects, uses, stores, discloses and protects personal information when you visit our website, communicate with us, use our portal or engage us for services. The information processed depends on the service and the relationship involved.
2. Information we may collect
We may collect information you provide directly, information generated through our relationship with you, and limited technical information generated when you use our website or portal.
- Identity and contact information: name, email address, telephone number, postal address and account details.
- Immigration and travel information: passport and visa information, immigration history, receipt or case information, travel history, forms, supporting documents and other information you choose to provide for an engagement.
- Employment and HR information: employer details, job information, work authorization documents, I-9-related information, payroll or compensation information and compliance records where relevant to the requested service.
- Recruitment information: resumes, professional profiles, skills, work authorization information, candidate preferences, employer requirements and communications related to recruitment services.
- Business and transaction information: contracts, invoices, billing information, service requests and correspondence.
- Technical information: device/browser information, IP address, security logs and similar information if analytics, authentication or portal technologies are activated.
3. How we use information
We process information to respond to enquiries; provide and improve requested services; prepare and organize documents; coordinate workflows; communicate about cases, compliance, recruitment or administrative matters; maintain business records; protect accounts and systems; prevent fraud or misuse; comply with applicable law; and establish, exercise or defend legal rights.
Where consent is the appropriate basis for processing, we aim to request it in a clear and specific manner and limit processing to information reasonably necessary for the stated purpose.
4. When information may be shared
We do not sell personal information. Information may be shared only as reasonably necessary for the requested service or business operation, including with service providers supporting hosting, email, storage, communications, payment processing, security or other infrastructure; with attorneys, employers, recruiters, vendors or other parties you direct or authorize us to work with; with government agencies when you instruct us to facilitate a submission or when disclosure is legally required; and with professional advisers or authorities where necessary to protect rights, security or comply with law.
Where appropriate, we seek to limit access to the information required for the relevant task.
5. Security and confidentiality
We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information and our services. These may include access controls, account authentication, restricted permissions, secure cloud services, encryption where supported, backup practices and confidentiality obligations.
No internet transmission or storage system can be guaranteed to be completely secure. Please do not send account passwords or unnecessary sensitive documents through ordinary email or WhatsApp. Use designated secure channels when provided.
6. Data retention
We retain information for as long as reasonably necessary to provide services, maintain required business and compliance records, resolve disputes, enforce agreements and satisfy legal obligations. Retention periods may differ depending on the type of information, service and applicable requirements. Information that is no longer reasonably required may be deleted, anonymized or securely archived as appropriate.
7. International processing
ImmiOps360 may support customers, employers, professionals and service providers in more than one country. As a result, information may be accessed, stored or processed across jurisdictions, subject to applicable law and appropriate service-provider safeguards. By using our services, you acknowledge that cross-border processing may be necessary to perform the requested work.
8. Your privacy choices and requests
Depending on applicable law and the context of processing, you may be able to request access to information we hold about you, ask for correction or updating, withdraw consent where processing is based on consent, request deletion or restriction where applicable, or raise a concern about our handling of your information. Certain information may need to be retained despite a request where required for legal, contractual, security or recordkeeping purposes.
To make a privacy request, contact hello@immiops360.com. We may need to verify your identity before acting on a request.
9. Cookies, analytics and external links
The current public website may use essential technologies required for functionality. If analytics, advertising or other non-essential cookies are introduced, this Policy and any required consent mechanism should be updated before deployment. Our website may link to third-party sites; their privacy practices are governed by their own policies.
10. Children's information
Our services are not directed to children for independent purchase or use. Immigration matters may nevertheless require information about minor family members. Where such information is provided by a parent, guardian, attorney, employer or other authorized person, we process it only as reasonably necessary for the requested service and applicable requirements.
11. Changes to this Policy
We may update this Privacy Policy as our services, technologies or legal obligations change. The current version and effective date will be posted on this page.
12. Contact us
For privacy questions or requests, contact hello@immiops360.com. You may also use our Contact page.